Frequently Asked Questions
When are you available for small animal boarding?
We offer small animal boarding Monday through Sunday, including over holidays, but all pick-up and drop-off times must be scheduled in advance and fall within our pick-up and drop-off time windows. No pick-ups/drop-offs are to be scheduled on major holidays including Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Easter, Memorial Day, Fourth of July or Labor Day.
Are you licensed and insured?
Do you offer a multiple pet discount?
Bonded pets or pets that are able to share the same enclosure will be charged the standard nightly rate plus a discounted fee for the additional pet(s). For example, if you have two rabbits that can share the same suite, your nightly rate would be the standard nightly rate for one rabbit plus an additional $5.00 for the second rabbit. Unfortunately, we do not offer a multiple pet discount for pets from the same family that need to be housed in separate enclosures.
Does my pet have to be spayed or neutered?
We require rabbits older than six months to be spayed or neutered to minimize unwanted behaviors while boarding. All other pets including guinea pigs, chinchillas, hamsters, etc. may be boarded unaltered (not spayed/neutered).
If I am boarding my rabbit, what will I need to bring?
We want to make the boarding and packing process as streamlined as possible, so all rabbits will be provided with a 4' x 4' exercise pen suite that includes a litter box, litter, bowls, bedding and all other housing essentials; you do not need to bring your own pen or cage supplies. We actually request that you bring minimal personal items from home aside from your pet's food, a hard-case carrier and if desired, small items such as toys or chews. We have a specific cleaning routine that is dependent on the use of our own supplies as well as limited storage space, so we really appreciate you letting us take care of all your rabbit's housing needs!
If I am boarding my hamster, chinchilla or other small pet, do I bring my own cage?
Yes, so long as the set-up is reasonably sized, all hamsters, chinchillas and other small pets will be housed in their regular habitat that you provide to us while boarding. We do not provide cages or cage supplies for the little guys, so please bring all items that are normally part of your pet's cage including bedding/litter, bowls, water bottles, toys and hideaways.
What type of litter do you provide for rabbits and guinea pigs?
For our rabbit guests, we use a combination of training pads and newspaper to line and hay (provided by owner) to top off litter boxes. Bunnies do very well with this combination as rabbits naturally like to relieve themselves while munching, so our bunny boarders are usually quite successful at adapting to our litter system, even if they are used to a different set up at home. Since guinea pigs also naturally relieve themselves while eating, their kitchen area is lined with absorbent training pads, layered with newspaper then topped with hay (provided by owner) to help contain somem of that "piggy mess." For hamsters, chinchillas and other small pets, owners must provide their own litter/bedding.
Do I provide my pet's food?
Maintaining your pet's routine diet is of the utmost importance, particularly in boarding situations. To minimize digestive upset and to keep everybody on track, pets will be strictly fed the food that is supplied to us. This includes all hay, pelleted food, vegetables and fruits, treats and any medication or supplements your pet will require during their stay. In the case of long-term boarding (i.e., stays longer than two weeks), perishable items such as fruits and vegetables will be replaced by us as the owner's original supply diminishes and owners will be charged a weekly grocery fee which is to be paid upon return. We strongly recommend that you bring enough food to last the duration of your pet's stay though it's always a good idea to pack extra in case of an unexpected change in travel plans. Please note: Because we generously top off our bunny and guinea pig boarder's litter boxes with hay, owners should pack a surplus of hay to ensure no chance of running out!
How often do you clean enclosures?
We want all of our guests to be feeling their best and smelling fresh while here, so we clean enclosures daily using nontoxic, environmentally friendly products. Litter boxes are changed, bowls and water bottles are scrubbed, bedding is vacuumed and cages are spot cleaned at least once a day. In addition, all pens and housing supplies are thouroughly disinfected between guests.
Will my pet be allowed supervised playtime outside of their pen?
Are boarders allowed to interact with one another?
For the safety of all boarders, we do not allow unbonded pets or pets from different families to play or come in contact with one another. Each pet will be housed in their own enclosure where they will be able to see other boarders, but all pets will be given individual playtime to minimize the risk of "disagreements."
How do I book and pay for a boarding reservation?
All bookings and payments go through our secure online payment and booking system located right here on our website. This method is both efficient and convenient and allows payment to be collected prior to service. We do not accept cash or check and all bookings must be paid for by the first day of service.
What is your cancellation policy?
Because we are limited in the number of clients that we can take, we do require at least 48 hours' notice in the event that you need to cancel a booking. A full refund or credit will be available to clients who give sufficient notice.
Can I schedule a visit prior to booking my pet?
Absolutely! In fact, we strongly encourage all new clients to schedule a Meet 'N Greet at Pup 'N Pals before boarding your pet with us. This gives you the chance to see where your furry friend will be staying and to ask us any questions you may have about the boarding process.
If I am boarding my guinea pig, what will I need to bring?
We want to make the boarding and packing process as streamlined as possible, so all guinea pigs will be provided with a 2' x 4' boarding suite which includes bedding, a tunnel, a hideaway and a kitchen area that contains ceramic water and food dishes plus plenty of room for your piggy to eat their veggies and romp around in their hay; you do not need to bring your own pen or cage supplies. We actually request that you bring minimal personal items from home aside from your pet's food, a hard-case carrier and if desired, small items such as toys or chews. We have a specific cleaning routine that is dependent on the use of our own supplies as well as limited storage space, so we really appreciate you letting us take care of all your guinea pig's housing needs!
Do you offer nail trims or other grooming services?
Unfortunately, we do not provide nail trims (we think it's best to save this procedure for the vet!), but if you are boarding a long-haired pet that requires daily grooming, we are happy to brush your pet for an additional grooming fee.
If my pet is currently on medication, will they still be able to board with you?
We are happy to administer oral medication to boarders for an additional medication fee, however we cannot accept pets that are being treated for a communicable illness due to the risk of spreading disease to other boarders. If your pet is being treated for a communicable illness, boarding them at a veterinarian facility is a safe and appropriate option until they are fully recovered and healthy enough to be around other pets. Thanks for understanding!
If my rabbit/guinea pig is accustomed to a water bottle, will they get used to drinking from a water bowl while boarding?
Yes, in fact many owners are surprised to learn that rabbits and guinea pigs will drink more (studies have shown 40% more) when provided with a bowl since this is a much more natural way for your pet to intake water. We do not use water bottles for our rabbit/guinea pig guests since they are difficult to clean and can hinder hydration, but all of our guests adapt extremely well to drinking from a bowl and many owners actually choose to switch to a bowl after learning how sucessful their pet was with drinking while boarding!