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Frequently Asked Questions

Are you bonded and insured?


Yes, we are bonded and insured through Pet Care Affiliates so you can be sure your dog is in good hands while in our care!




Do you require a Meet 'N Greet before scheduling a fitness session?


Yes, we arrange a Meet 'N Greet with all new clients before scheduling your dog's first walk/run. This gives us a chance to introduce ourselves to you and your dog and for you to ask us any questions you may have about our program. After all, we want both you and your dog to feel completely comfortable with our service before we hit the road!




What will my dog do during a typical exercise session?


Our Canine Fitness Club is your active pup's dream come true! Your dog will enjoy an on-leash, structured fitness session during which they will exercise and explore the great outdoors in the most natural way possible. We have created a high-quality, canine workout club that, depending on which service your pup is enrolled in, includes proper warm-ups/cool-downs, fast-paced (or slower-paced!) walking over varied terrain or running/biking sessions for those canine athletes! We always choose safe, dog-friendly places to walk and run and we change locations frequently to keep your dog's mind stimulated. Depending on which program your pup is enrolled in, we typically walk or run between two and six miles daily, but we do provide rest breaks so your pup can rehydrate and recharge along the way. After an exercise session with Pup 'N Pals, your dog is sure to return home calm and refreshed. We can't think of a better way for your dog to spend the work day, can you?




How long will my dog be gone for?


Depending on which program your dog is enrolled in, a typical outing for your dog includes 30-120 minutes of activity plus transportation time for our pack walkers. This means your dog can be out of the house for one-three hours. We plan our transportation routes as efficiently as possible, but we do reserve an hour-and-a-half window for all pick-ups and drop-offs. For example, if our pick-ups begin at 8:00 AM, your dog may be picked up anywhere between 8:00 AM and 9:30 AM, depending on your location, traffic, etc. The same goes for drop-offs. However, once your dog's paws hit the trail, we exercise for the full session time guaranteed! We aim to keep our car trips as short as possible even if your pup rides like a pro, so no dog remains in transit for more than an hour-and-a half at a time.




Do I have to be home for pick-ups/drop-offs?


Our service is all about convenience so as long as we have a way to access your home, you do not have to be present for either pick-ups or drop-offs. We can even pick-up and drop-off at your workplace, as long as it's within our service area, of course!




Does my dog have to be evaluated before scheduling ongoing walks/runs?


We know our Fitness Club can be a fun and rewarding way for many dogs to spend their time, but we also understand that this type of service may not be for every dog which is why we perform a thorough evaluation on each new dog entering the program to ensure all dogs participating in the Club are truly a good fit. Evaluations give us the chance to see how each dog interacts with us in an exercise setting and to perform a general assessment of the dog including an overall assessment of fitness, behavior and training. This helps us to create a safe and fun exercise experience for all. Best of all, your dog's first evaluation walk/run is free!




Do you walk and run rain or shine?


We walk and run dogs for a reason: we love being outside! This means that with the exception of extreme weather or dangerous driving conditions such as snow or ice, we walk and run year-round, in all types of weather. After all, your dog's exercise and stimulation needs don't change just because it's raining or a little chilly. In fact, with the right gear or apparel, your dog will be more than happy to walk/run rain or shine!




Can my small dog walk or run with you?


Absolutely! In fact, once your dog has completed private dog walking sessions with us, we have a program designed specifically for dogs under 25 lbs: Mini Miles! These sessions are geared for smaller pups who love to get out and explore, but may not be able to keep up with the big pups. With each session averaging between 2-3 miles, it's the perfect way to tire your little one out while also giving them a fabulous mental workout. However, if you have an energetic small dog, our running program may be a great option for them as well! All dogs can benefit from the right amount of outdoor exercise and socialization, and small dogs are no exception.




Can my puppy participate in your program?


Yes, puppies (dogs under a year old) are welcome and highly encouraged to join our structured walking program since this service is a great way to instill healthy leash manners and important training skills at a valuable and formulative period in your pup's life. In addition to providing low-intensity, puppy appropriate exercise, structured walks are a fabulous way to burn mental energy, leaving you with one sleepy, ready-to-nap pup; we can't think of anything cuter! Structured walks also prevent many behavioral issues from popping up down the line and are a pivotal factor in paving the way for a calm, balanced adult dog; structured walks are really a no brainer when it comes to puppies and we think all young dogs should participate in this wonderful training opportunity! Unfortunately, we do not accept puppies into any of our other exercise programs including running, Bike 'N Hikes or pack walking since they are just too young for such activity. It can take dogs up to a year and sometimes longer depending on breed, size, genetics, etc. to fully develop both mentally and physically and it is recommended that young dogs do not participate in overly strenuous activities until their joints have fully matured to avoid future health problems. In fact, we highly recommend dogs of all ages be cleared by a veterinarian before beginning any of our programs just to ensure a clean bill of health. If you have a dog younger than 12 months, your puppy will benefit from shorter activity sessions such as playdates with other dogs or our structured training walks which will tire them out and teach them essential skills until they are ready to take on a full workout session!




What does my dog need for a pack walk or run?


The only equipment your dog needs for a walk or run is a collar with ID tags attached and any weather appropriate apparel that may be necessary for their session such as a rain jacket, booties, etc. And that's it! We provide everything else your dog may need for their exercise session, including leashes (we use slip leads and transitional leashes), high-quality weighted backpacks, water, snacks, towels and wipes for cleaning off (we never return your dog home dirty!), waste bags and first-aid supplies.




How do I book and pay for my dog's pack walks and runs?


After the initial Meet 'N Greet and evaluation walk or run, all bookings and payments go through our secure online payment system. This method is both efficient and convenient and allows payment to be collected prior to service. We do not accept cash or checks and all bookings must be paid for in advance on a monthly basis.




What is your cancellation policy?


Because we are limited in the daily number of clients that we can take, we do require at least 24 hours' notice in the event that you need to cancel a booking. A full refund or credit will be available to clients who give sufficient notice. Should we need to cancel a walk/run due to weather conditions or other circumstances, we will notify you as soon as possible and credit your account for future bookings.




Why do you require dogs to walk or run at least once a week?


Safety is a top priority at Pup 'N Pals which is why we require all dogs to walk or run at least once a week, though we highly recommend 2-3 sessions per week and a combination of both our walking/running programs for the most benefit. (Think about it: You wouldn't go to the gym once a week and expect results!) This not only keeps everybody's social/training skills sharp, but also helps to maintain solid relationships with us and familiarity with our program. Plus, weekly varied sessions keep your pup fit so they can walk and run with ease and remain injury free!




How is the Fitness Club different from traditional dog walking/daycare?


By enrolling your dog in our Canine Fitness Club, you are joining a group of like-minded owners who respect and honor their dog's need for quality exercise. Traditional dog care services such as dog walking or doggy daycare are wonderful options for many dogs, but our structured walking and running programs provide a unique alternative for those dogs that crave just a bit more mental and physical stimulation than conventional options can provide alone. We get your dogs outside and into nature where they can truly experience the world as a dog! No indoor facilities or unstructured routines here. Just fresh air, exercise and outdoor adventures!





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Pup 'N Pals, LLC

Bedford, NH 03110

603-479-9206